
B Von R
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very disappointed in google one, 2tb and pro ai should be included with my Pixel 10 Pro, then it starts billing me and now I'll have to pay for storage. Customer "service" can't do a thing about it. edit to google's response: like I said, your "experts" are unable to help me and now I'd have to pay €250 a year for a service that was supposed to be included for free during the first year of usage.
4 people found this review helpful
Google LLC
November 9, 2025
Hi there. If you are still a current member we recommend reaching out to a Google One expert. Check the support tab in your app or at one.google.com for options. Thanks.

Devin O'shaughnessy
It's not what I thought it was, but that's on me. I originally subscribed for the 2tb storage, thinking i could back up all of my devices, including my PC. Unfortunately, unless I overlooked something, you can only use it to back up your android devices; phone, tablet, chromebook, etc. The app otherwise works exactly how it's supposed to do, I just can't fathom needing all that extra storage for just my phone.
2,167 people found this review helpful

Anados Defered
I've had this about a year. The description reads: "Automatically back up the important things on your phone, like photos, contacts and messages... notice it says "like." Now I personally regard my calendar as an important thing. I accidentally deleted my calendar on another device. had a rude awakening that the backup DID NOT include calendar nor does it have the capacity to include the calendar. in fact you need a non Google app in order to be able to import and export a calendar back up.
2,472 people found this review helpful
Hi there. Thanks for letting us know. Feel free to share feedback with us here: https://goo.gle/4cjik0a.