
Diablo Mask
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I made an order and picked the only location I have saved on my account, for some reason it turned out to be a different location that I've never seen before! I called the courier to change their direction, they say they have to follow the location they received on the app, only after finishing the order they can go to the original location, so now I want to cancel the order but I can't do that either! What a waste of everyone's time over stupid rules that are helping no one.
1,164 people found this review helpful
KANGAROO LIMITED
9 July 2025
Thanks for letting us know! If you've encountered any issues, we're here to help. Just head to "Account" > “Customer service” on Keeta, and we'll sort things out for you. We're always working on improving our service!

Sameel Ali
The first mistake I made was saving my credit card in the Keeta app. When I was checking their offer, an order was placed without asking for my confirmation. I immediately messaged customer care to cancel the order, but they didn't cancel it. Around 5 minutes later, they said they couldn't cancel as the restaurant had already prepared the food. I lost money and complained many times, but they only apologized and did nothing further. An app with no immediate cancellation option is like a scam, TC
10 people found this review helpful

Lilly Joemol
The platform indicates that the refund has been successfully processed, yet the amount has still not been credited to my account. This delay is extremely frustrating. Moreover, there is no customer care number or proper support system available, making it impossible to contact anyone for assistance. The lack of transparency and customer service is highly unprofessional and disappointing.