
Diablo Mask
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I made an order and picked the only location I have saved on my account, for some reason it turned out to be a different location that I've never seen before! I called the courier to change their direction, they say they have to follow the location they received on the app, only after finishing the order they can go to the original location, so now I want to cancel the order but I can't do that either! What a waste of everyone's time over stupid rules that are helping no one.
1,165 people found this review helpful
KANGAROO LIMITED
July 9, 2025
Thanks for letting us know! If you've encountered any issues, we're here to help. Just head to "Account" > “Customer service” on Keeta, and we'll sort things out for you. We're always working on improving our service!

Lilly Joemol
The platform indicates that the refund has been successfully processed, yet the amount has still not been credited to my account. This delay is extremely frustrating. Moreover, there is no customer care number or proper support system available, making it impossible to contact anyone for assistance. The lack of transparency and customer service is highly unprofessional and disappointing.

Nova Das
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I accidentally placed the order twice, and my card details were already saved. The amount was deducted, but I couldn’t cancel the order. Their “24/7” customer service wasn’t helpful: I waited in the queue (47) for a long time, and when it was my turn they chatted with me and mentioned that the food had already been prepared. They also stated that we can cancel the order but can't refund the money. I’ve never had such a bad experience with any other food delivery app in the UAE.
175 people found this review helpful